• Finance And Business 19.09.2018 Comments Off on Deliver Excellent Customer Service SNAP PDF A3d0de201

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    by Philip Espinosa : Deliver Excellent Customer Service With A SNAP: A No Cost Way To Restore Full Service

    ISBN : #1479283126 | Date : 2012-10-12

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  • Finance And Business 19.09.2018 Comments Off on Loyal Life Unhappy Customers Seconds PDF F42e6202d

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    by John Tschohl : Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

    ISBN : #0963626884 | Date : 2005-09-01

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    PDF-a48b6 | Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Lo… Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less


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  • Finance And Business 19.09.2018 Comments Off on Working With Difficult People PDF F7247c918

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    by William Lundin : Working with Difficult People

    ISBN : # | Date : 2017-04-07

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    PDF-72077 | Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don’t have to be helpless in the face of other people’s craziness! Knowing how to handle coworkers’ disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person. Working wit… Working with Difficult People


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  • Finance And Business 19.09.2018 Comments Off on Salon Dialogue Successful Results Hoffman PDF 9dd985a16

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    by Lee Hoffman : Salon Dialogue for Successful Results

    ISBN : #1562533223 | Date : 1997-07-22

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    PDF-0a9bc | An invaluable reference that helps salon employees know what to say to clients and co-workers in every salon situation. Geared toward increasing sales, developing customer loyalty, and pacifying difficult clients, the book is especially valuable as a tool to teach new stylists how to communicate verbally with clients. Customized scripts that can be used to inform clients of special events or sales… Salon Dialogue for Successful Results


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  • Finance And Business 18.09.2018 Comments Off on Eastern African Perspectives Development Relations PDF C211cced5

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    Middle Eastern and African Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations) PDF




    : Middle Eastern and African Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)

    ISBN : #1137404272 | Date : 2014-11-07

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    PDF-42c3e | The National Perspectives on the Development of Public Relations: Other Voices series is the first to offer an authentic world-wide view of the history of public relations. It will feature six books, five of which will cover continental and regional groups. This third book in the series focuses on the Middle East and Africa…. Middle Eastern and African Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)


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  • Finance And Business 18.09.2018 Comments Off on Summary Social Analysis Kawasaki Fitzpatricks Ebook PDF 84eb8b95c

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    Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book PDF




    by BusinessNews Publishing : Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book

    ISBN : # | Date : 2016-07-20

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    PDF-0a635 | The must-read summary of Guy Kawasaki and Peg Fitzpatrick’s book: “The Art of Social Media: Power Tips for Power Users”. This complete summary of the ideas from Guy Kawasaki and Peg Fitzpatrick’s book “The Art of Social Media” explains how social media has become one of the most effective ways to market a product, promote a business and communicate with customers. In fact, social media is now so i… Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book


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  • Finance And Business 17.09.2018 Comments Off on Customer Service Video High Quality Customers PDF 125bbbc48

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    Customer Service Video Series: How to Attract, Retain, and Interact with High-Quality Customers PDF




    by Jeff Havens : Customer Service Video Series: How to Attract, Retain, and Interact with High-Quality Customers

    ISBN : #0134464567 | Date : 2015-12-01

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    PDF-244b9 | Includes 25 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to delivering outstanding customer service! Description In an era where many companies offer similar products and services at similar prices, it’s hard to stand out. But if you offer the best customer service around, you’ll win loyal customers who keep coming back, and tell their friends to do the same. If t… Customer Service Video Series: How to Attract, Retain, and Interact with High-Quality Customers


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  • Finance And Business 16.09.2018 Comments Off on Dynamics Science Based Innovation Hariolf Grupp PDF 5b6e2157c

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    : Dynamics of Science-Based Innovation

    ISBN : #3642864694 | Date : 2013-04-18

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    PDF-5af21 | This volume intends to give an insight into progress in the field of studies on modern science and technology. Researchers from Sweden, Japan and Germany began a “three­ country comparative study” in 1984. One of the primary aims of this study group was to better take account of the increasing importance of Japan in both analytical work and technology policy. To this end, researchers from the Res… Dynamics of Science-Based Innovation


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  • Finance And Business 15.09.2018 Comments Off on Think Better Innovators Productive Thinking PDF 04373ec00

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    Think Better: An Innovator’s Guide to Productive Thinking PDF




    by Tim Hurson : Think Better: An Innovator’s Guide to Productive Thinking

    ISBN : #1260108406 | Date : 2017-10-27

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    PDF-5e117 | Success isn’t about what you know. It’s about how you think.Building a great career and an enriching life isn’t rocket science. It’s about understanding more clearly, thinking more creatively, and planning more effectively. This guide to productive thinking will help you do exactly that. Whether you need to solve business problems, create new opportunities, or improve your personal life, … Think Better: An Innovator’s Guide to Productive Thinking


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  • Finance And Business 15.09.2018 Comments Off on Tasti D Lite Way Marketing Customers PDF 79d0e2a2e

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    The Tasti D-Lite Way: Social Media Marketing Lessons for Building Loyalty and a Brand Customers Crave PDF




    by James Amos : The Tasti D-Lite Way: Social Media Marketing Lessons for Building Loyalty and a Brand Customers Crave

    ISBN : #0071799370 | Date : 2012-09-04

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    PDF-81562 | There is a right way and a wrong way to use social media. Then there is THE TASTI D-LITE WAY. “The Tasti D-Lite Way is an example of how to turn the advent of social media into understandable, actionable strategies. Digest its rich content and you will find loyal customers lining up!”―Jon Luther, Chairman of Dunkin’ Brands (Dunkin’ Donuts, Baskin Robbins) and Chairman of Arby’s Inc.   The Tasti D-Lite Way: Social Media Marketing Lessons for Building Loyalty and a Brand Customers Crave


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  • Finance And Business 15.09.2018 Comments Off on International Conference Knowledge Management Organizations PDF 2e2a29e09

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    The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity) PDF




    : The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)

    ISBN : #9402407081 | Date : 2016-10-14

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    PDF-45193 | The proceedings from the  eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role… The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)


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  • Finance And Business 15.09.2018 Comments Off on Managing Cultures Intelligence Christopher Mosakowski PDF 858758860

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    HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski) PDF




    by Harvard Business Review : HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski)

    ISBN : #1633694615 | Date : 2016-05-03

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    PDF-e6830 | Put an end to miscommunication and inefficiency―and tap into the strengths of your diverse team.If you read nothing else on managing across cultures, read these 10 articles. We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you manage culturally diverse employees, whether they’re dispersed around the world or you’re working with … HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski)


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  • Finance And Business 14.09.2018 Comments Off on Komplexe Produkte Einfach Steuern Fortschrittszahlen PDF F05cd0738

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    Komplexe Produkte einfach steuern: Das Konzept Fortschrittszahlen (VDI-Buch) (German Edition) PDF




    by Dietmar Lohr : Komplexe Produkte einfach steuern: Das Konzept Fortschrittszahlen (VDI-Buch) (German Edition)

    ISBN : #3540623612 | Date : 1997-02-12

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  • Finance And Business 13.09.2018 Comments Off on Cosmo Creative Society Logistical Networks Economics PDF 4e326c3d4

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    ISBN : #3540571582 | Date : 1993-11-19

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  • Finance And Business 13.09.2018 Comments Off on Changing Employee Behavior Practical Managers PDF 884cc8273

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    ISBN : #1137449543 | Date : 2015-03-31

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